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Website Terms

We are committed to protecting and respecting your privacy.

Scope of Policy

This policy applies to your use of our web site (web site) and our logging tools which may be incorporated in our applications or downloaded separately (tools). This policy sets out the basis on which we will process any personal information collected via our web site or contained in log files that you provide to us. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.

Information We May Collect About You

We may collect and process the following information:

  • You may give us information about you by filling in forms on our website, or by corresponding with us (for example, via online forums or by e-mail or chat). This may occur when you download the tools or report a problem with a DisplayLink application or device. This information may include:
    • your name and job title;
    • your contact information, including email address;
    • information regarding your preferences and interests or relevant to specific customer surveys or offers.
  • The tools generate files containing information relating to your use of and the performance of our software (log files). Log files are stored locally on your device and are not transmitted automatically to us. If a problem occurs you will be given the opportunity to send log files to us. These log files may contain the following information:
    • technical information, including the type of computing or mobile device you use;
    • the hardware model and serial number of your computing or mobile device;
    • your operating system and operating system version;
    • locale and time zone settings;
    • the name given to your computing or mobile device e.g. “Jane’s iPhone”;
    • the unique identification numbers of any connected display devices, such as monitors;
    • information on the internal state of software drivers and connected DisplayLink devices.
  • If you contact us, we may keep a record of that correspondence.

Uses Made of the Information

We use information held about you to understand your needs and provide you with a better service, including:

  • to improve our products and services;
  • to customise our web site according to your interests
  • unless you have opted out:
    • for sending promotional communications about new products, special offers or other information which we think you may find interesting;
    • to contact you for market research purposes.

We use log files you send us to reconstruct the hardware configuration that caused the problematic behaviour you experienced; we attempt to replicate this situation so we can resolve the problem or modify our product to avoid the issue.

Disclosure of Your Information

We may disclose the information which we collect or which you provide to us to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

We will not sell, distribute or lease your personal information to third parties unless we have your permission, except where:

  • DisplayLink or substantially all of its assets are acquired by a third party, in which case personal data held by us about our users and customers will be transferred to the acquiring party.
  • we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request.

Where We Store Your Personal Data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used on our web site. This helps us analyse data about web page traffic and improve our web site in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better web site, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our web site.

Links To Other Websites

Our web site may contain links to other web sites not operated by DisplayLink.. Such sites are not governed by this policy and we are not responsible for the protection and privacy of any information which you provide whilst visiting such sites.

Access To Information

The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with that Act by contacting us via the email address below. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes To Privacy Policy

We may change this policy from time to time by updating this page. Any changes we may make to this policy in the future will be posted on this page and, where appropriate, may be notified to you when you use the tools.

Contact

For the purpose of the Data Protection Act 1998, the data controller is DisplayLink (UK) Limited of 140 Cambridge Science Park, Milton Road, Cambridge CB4 0GF, UK. Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to privacy@displaylink.com.

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