Customer Support
Known issues with DisplayLink on 10.8 Mountain Lion
ID: 333 - Updated: Apr 11, 2013 - Category: Troubleshooting
Symptom
When installing DisplayLink software on Mac OSX 10.8 (Mountain Lion), some known issues can occur.
Problem
Many of these issues are due to bugs in the Operating System, exposed when additional DisplayLink drivers are installed. A list of the known issues are listed below:
- DisplayLink Audio not working on USB 3.0. Work around is to use a USB 2.0 cable if audio is required.
- Screen sometimes blank or not updating after Mac sleep.
- Missing or wrong desktop background image after connecting DisplayLink displays.
- Cover flow could flicker on a DisplayLink display, when scrolling through thumbnails
The following issues have been fixed by Apple in 10.8 OS updates:
- Kernel panic when using Bluetooth devices. Fixed by Apple in 10.8.1.
- Screensaver may start running unexpectedly. Fixed by Apple in 10.8.2.
- Kernel Panic on USB 3.0 with DL-3000 devices. Fixed by Apple in 10.8.2.
- Safari browser crashing. Fixed by Apple in 10.8.2.
- The login screen is missing. Fixed by Apple in 10.8.3.
- Applications flickering on DisplayLink screens. Fixed by Apple in 10.8.3.
- Finder or other applications can crash or not able to launch. Fixed by Apple in 10.8.3.
Solution
DisplayLink recommend using DisplayLink software v2.0 or later and updating to OS X 10.8.3 to avoid these issues.